See what our customers are saying!
Dear Ms. Regan, I am one of your Premier Service customers. On 11/28 I called to report that I had no heat from my system. I promptly received a call from your technician, John Pommenville who arrived at my home that afternoon.
As John made a diagnosis of a basic issue, I gave him a description of what the boiler sounded like when its operation would begin and asked if it sounded normal. He trouble-shot the boiler’s operation and discovered that the system’s wiring configuration was not correct and he rewired/checked various related components.
My boiler has never operated so well and efficiently as it does now. (It was installed by a Lowe’s-directed installer). I was amazed at John’s knowledge and skill at trouble-shooting/diagnosing and correcting these problems.
I hope that you will acknowledge this letter to John. He is credit to himself and your company.
—Diane, Pawtucket, RI
Thank you so much for the beautiful job you did installing new central air conditioning in our home.
The crew was compliant as well as cheerful—truly caring about their work. Dexter, Billy, Mike, Mark and others worked so well together.
Gus arrived daily and took a very professional interest in the work being done. He explained everything and we feel we know our new central air conditioning system well. We are very comfortable with it. Thanks to the entire Regan Heating and Air Conditioning Family.
—David & Virginia
I am a new customer to Regan Heating and Air Conditioning, but I wanted to write this note.
I want to say thank you so very much for your great customer service. Jasmine, Luanne, Mike and others were so courteous and pleasant and always so very accommodating. It is a pleasure dealing with Regan.
Mike and his crew did a great job on my home AC unit, and he was very accommodating to me in getting the job scheduled so quickly. My wife said that Mike was very professional and really made sure the installation was done perfectly. A great job all around.
As I said when I saw you, Bruno and the crew did a great job at my home. Very professional, clean, efficient and considerate in every way. Thank all of them for me.
Thanks so much for all your help, without you nothing would have been possible. The system is working beautifully. You never realize how much you come to depend on something until you don’t have it. Gary is especially grateful; it has relieved him of cooking duty as he is the family grill man. Again, our thanks and best wishes,
The purpose of this writing is to let you know what I hope you are already aware, that the crew, namely Dexter and John did a very professional job at my home on April 2 and 3. Both gentlemen were courteous and could answer all my questions regarding the installation and operation of the central air conditioning unit.
My background includes customer service, such that I feel it is important when job goes well, that the people responsible should be acknowledged. Should you have any questions, feel free to call me.
On September 11, I called Regan Heating and Air Conditioning for a free estimate after being recommended by National Grid (RISE). You arrived to give me an estimate and at the time I had 7/8 of a tank of oil so you told me to call when the tank was at 1/4 or lower. Finally, on November 29, my new furnace was installed. The job took about 6 hours to replace my old 54-year-old oil furnace to brand new gas furnace and on Dec. 13 B&D Tank Removal removed oil tank. I was very nervous at the thought of changing from oil to gas heat but during the estimate you ensured me that this installation and removal would be painless and it was. All three companies, RISE, Regan and B&D did everything with the greatest professionalism. If anyone asked me about changing their heating system from oil to gas I would not hesitate to recommend this trio for a great job! Thanks for everything!